Privacy Policy
Contact Information
If you have any questions or concerns about this Privacy Policy or your data, please contact us at info@handymanbtw.co or (808)500-5225
Effective Date: November 7, 2026
Handyman BTW (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our business, website, or services.
1. INFORMATION WE COLLECT
We may collect the following information:
Personal Information:
- Name
- Phone number
- Email address
- Physical address (for service requests)
- Any information you voluntarily provide when contacting us or requesting a quote
Website & Technical Information:
If you visit our website, we may automatically collect:
- IP address
- Browser type
- Pages visited
- Date and time of access
This information is used only to improve website functionality and user experience.
2. HOW WE USE YOUR INFORMATION
We use your information to:
- Respond to inquiries and provide estimates
- Schedule and perform services
- Communicate about appointments, changes, or follow-ups
- Improve our services and customer experience
- Comply with legal or regulatory requirements
We do not sell, rent, or trade your personal information.
3. SHARING YOUR INFORMATION
We do not sell your personal information. We share it only with service providers that help us run our business, such as our website host (Wix) and payment processors, and only as needed to provide our services.
Customer information is used only for internal business operations such as scheduling services, communicating with customers, and providing support.
4. SMS/TEXT MESSAGING TERMS
You will receive service-related messages from Handyman BTW regarding appointment scheduling, job updates, and customer support.
Message frequency varies based on service needs, but customers can expect to receive up to 10 messages per month.
Message and data rates may apply. Reply STOP to unsubscribe at any time or HELP for assistance. Consent is not a condition of purchase.
Mobile information, including phone numbers collected for SMS communication, will never be shared with third parties for marketing purposes.
Contact Information
If you have any questions or concerns about this Privacy Policy or your data, please contact us at info@handymanbtw.co or (808) 500-5225.
SMS Terms & Conditions
You will receive messages related to Appointment scheduling, Job updates, and Customer support.
5. PAYMENT INFORMATION
If payments are processed electronically, payment details are handled securely by third-party processors. We do not store full credit card or banking information.
6. DATA SECURITY
We take reasonable administrative, technical, and physical measures to protect your personal information. However, no method of internet transmission or electronic storage is completely secure.
Data Protection Measures
We implement reasonable administrative, technical, and physical safeguards to protect customer information from unauthorized access, disclosure, alteration, or misuse. These measures may include access controls, secure data storage, limited access to personal information, and regular review of our data handling practices.
7. YOUR RIGHTS AND CHOICES
You may request to:
- Access your personal information
- Correct or update your information
- Request deletion of your information, unless we are legally required to retain it
Requests can be made using the contact information below.
8. COOKIES
Our website may use cookies or similar technologies to improve functionality and performance. You may disable cookies in your browser settings.
9. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
10. CHILDREN’S PRIVACY
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any changes will be posted with an updated effective date.
Helping Hand Program
If you apply to our Helping Hand Program, we collect proof of income or benefits only to check eligibility. These documents are stored securely, are seen only by Handyman BTW, are never shared, and are deleted after your request is reviewed.
12. CONTACT INFORMATION
If you have any questions about this privacy policy or how your information is handled, you may contact us at:
Handyman BTW LLC
Email: info@handymanbtw.co
Phone: (808) 500-5225
Location: Kailua-Kona, Hawai'i